SHIPPING & RETURNS
We offer a complimentary shipping service on all orders over £50.
We use Royal Mail Tracked 48hr on all orders (requires signature). You will receive an email notification once you're order has been dispatched and an expected delivery date.
Standard prescription - 7-10 working days
Complex prescription - 7-14 working days
Frame only & accessories - 3-5 working days
Express service - 3-5 working days (please note this service is and additional £20 and dependant on your prescription. We will contact you directly after you place your order to let you know if we can offer this to you after looking at your prescription) If you have any questions regarding this service or wish to know if we can offer this to you before you place the order then please email us at firstname.lastname@example.org and we will gladly let you know.
Collect from store - If you would prefer to collect from one of our stores you can choose this option at checkout.
If for any reason you are not totally satisfied with your glasses we offer a 14 day returns policy meaning you can return the glasses to us within 14 days of receiving them.
Please email us at email@example.com if you would like to return your glasses and we will give you instructions on what to do next.